Return and Refund Policy
No Cancellation, No Returns, No Refunds
Each steering wheel is meticulously hand-crafted to the design specifications selected by the customer. Due to the personalized nature of our products, once an order is placed and confirmed, it cannot be cancelled, returned, or refunded for any reason. This policy is strictly enforced to ensure that each customer receives a unique, custom-made product tailored to their specifications.
Customized Products
Our steering wheels are custom-made to order and tailored to your specific requirements. This means that each steering wheel is unique and cannot be resold. We take great care in ensuring that your steering wheel meets your expectations and is crafted to the highest standards of quality and craftsmanship.
Incorrect Item, Fit, or Customer Opt-Out
In instances where an incorrect item is purchased, the item does not fit, or the customer opts not to retain the item, we regret to inform that we cannot assume responsibility, given the intrinsic investment of time, labor, and resources involved in the creation of our products. Consequently, returns or refunds cannot be accommodated in such circumstances.
Issues Upon Delivery
In the rare event that there are any issues with the wheel upon delivery, such as damage or defects, please contact us immediately at info@carboncitycustoms.com. We will work with you to resolve the issue promptly.
Resolution
Depending on the nature of the issue, we may offer to repair the wheel, replace components, or provide a new wheel. Our goal is to ensure that you are completely satisfied with your purchase.
Contact Us
If you have any questions or need further assistance regarding our return and refund policy, please contact us at info@carboncitycustoms.com.
YOUR ORDER CANCELLATION RIGHTS
You reserve the right to cancel your order within 24 hours of its placement. To effectuate your right of cancellation, kindly convey your decision through a clear statement submitted via email to info@carboncitycustoms.com.
CONDITIONS FOR RETURNS
To qualify for a return, please ensure adherence to the following conditions:
- Custom items, inclusive of steering wheels and paddle shifters, may only be returned in cases of defects apparent upon delivery.
SHIPPING COSTS FOR RETURNED GOODS
In instances where an incorrect item is purchased, the item does not fit, or the customer opts not to retain the item, we regret to inform that we cannot assume responsibility, given the intrinsic investment of time, labor, and resources involved in the creation of our products. Consequently, returns or refunds cannot be accommodated in such circumstances.
Refunds will be diligently processed by our internal team within 14 days of receiving confirmation, communicated via email, that you meet the criteria for a full refund after a meticulous review of your order.
Our Customer Care Department will promptly confirm order details via email within the ensuing 24 hours upon receipt of your request for order cancellation. Following this, a comprehensive refund for the order will be initiated within the subsequent 48 hours, aligning with the return policy stipulated by the payment gateways integrated into carboncitycustoms.com.
Kindly note that the processing and posting of the refund by your financial institution may necessitate additional time.
For any further inquiries or assistance, please do not hesitate to contact us through email at info@carboncitycustoms.com.
