Shipping Policy

Order Processing and Shipment

Processing and Timelines

Every order is crafted with care and begins production within 24 hours of order confirmation. During peak periods like holidays and sales seasons, please allow for additional processing time.

Order processing takes place seven days a week (Monday to Sunday). The manufacturing process for the wheel typically spans 14 to 21 days. Please note that production may take longer than 21 days depending on custom options selected and delays in sourcing OEM parts. Once production is complete, you will receive a photo of the wheel for verification. After verification, the item will be shipped promptly. Please note that shipments do not occur on weekends.

Delivery Timeframes

Once manufacturing process has completed, please allow approximately 3-5 business days for express worldwide tracked shipping.

Customs and Taxes

Charges and Responsibilities

The prices listed on our website are tax-free. However, please note that you may be subject to duties and taxes upon receipt of your order.

Import taxes, duties, and associated customs fees are determined by your local customs office and may be levied upon the arrival of your order at its final destination. The responsibility for payment of these charges and taxes lies with you and is not covered by our services. We disclaim responsibility for any delays caused by the customs department in your country.

Delays and Unforeseen Circumstances

Please be aware that while we make every effort to ensure timely delivery, there may be delays due to factors beyond our control, such as customs clearance procedures, natural disasters, or other unforeseen circumstances. We appreciate your understanding in such situations and assure you that we will do our best to minimize any inconvenience caused.

For detailed information on charges, we recommend contacting your local customs office for personalized assistance.

If you have any further inquiries or need additional information, please feel free to contact us at info@carboncitycustoms.com.