Payment policy

At Carbon City Customs, we strive to provide a seamless and secure payment experience for our customers. Please review the following payment policy to ensure clarity and transparency regarding payment procedures for your custom steering wheel order.

Accepted Payment Methods: We accept the following payment methods for orders placed on our website:

  1. Credit/Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover, processed securely through our payment gateway.

  2. Online Payment Platforms: We utilize secure online payment platforms such as Stripe to process payments securely and efficiently.

Payment Terms: Payment for your custom steering wheel order is required to confirm and initiate the production process. We offer the following payment options:

  1. Full Payment Upfront: Secure your order by making the full payment upfront using the payment link provided upon checkout.

  2. Half Payment Upfront, Half Upon Completion: Make a deposit payment of [Deposit Amount] upfront to initiate the production process. The remaining balance will be due upon completion of your steering wheel.

  3. Milestone Payments: Break down the payment process into multiple stages, with payments due at each milestone (e.g., design approval, production start, and completion).

Payment Security: We prioritize the security of your payment information and utilize industry-standard encryption protocols to safeguard your data during transactions. Your payment details are securely processed through trusted payment gateways to ensure confidentiality and protection against unauthorized access.

Order Confirmation: Upon successful payment, you will receive an order confirmation email containing details of your purchase and payment receipt. Please retain this confirmation for your records.

Refund and Cancellation Policy: Please review our Return and Refund Policy for information regarding refunds, returns, and order cancellations, as custom-made products are non-refundable once production has commenced.

Contact Us: If you have any questions, concerns, or require assistance regarding payments or payment options, please don't hesitate to contact our customer support team. We're here to help and ensure a smooth payment process for your custom steering wheel order.