YOUR ORDER CANCELLATION RIGHTS
You reserve the right to cancel your order within 24 hours of its placement. To effectuate your right of cancellation, kindly convey your decision through a clear statement submitted via email to email@example.com.
CONDITIONS FOR RETURNS
To qualify for a return, please ensure adherence to the following conditions:
- Custom items, inclusive of steering wheels and paddle shifters, may only be returned in cases of defects apparent upon delivery.
SHIPPING COSTS FOR RETURNED GOODS
In instances where an incorrect item is purchased, the item does not fit, or the customer opts not to retain the item, we regret to inform that we cannot assume responsibility, given the intrinsic investment of time, labor, and resources involved in the creation of our products. Consequently, returns or refunds cannot be accommodated in such circumstances.
Refunds will be diligently processed by our internal team within 14 days of receiving confirmation, communicated via email, that you meet the criteria for a full refund after a meticulous review of your order.
Our Customer Care Department will promptly confirm order details via email within the ensuing 24 hours upon receipt of your request for order cancellation. Following this, a comprehensive refund for the order will be initiated within the subsequent 48 hours, aligning with the return policy stipulated by the payment gateways integrated into carboncitycustoms.com.
Kindly note that the processing and posting of the refund by your financial institution may necessitate additional time.
For any further inquiries or assistance, please do not hesitate to contact us through email at firstname.lastname@example.org.