Return and Refund Policy

RETURN AND REFUND POLICY

RETURN POLICY

YOUR ORDER CANCELLATION RIGHTS

You are entitled to cancel your order with us within 24 hours of placing the order.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. you can inform us of your decision by email at info@carboncitycustoms.com

CONDITIONS FOR Returns

Please ensure the following in order for the goods to be eligible for a return:

- Unless they are defective upon delivery, our custom items such as steering wheels, and paddle shifters cannot be returned.

SHIPPING COST OF RETURNING GOODS

If you purchase the incorrect item, it doesn't fit, or they decide they no longer want the item, we are not responsible for this, as our products take time, labor, and resources to complete. We will not be able to accept a return or refund.

Your refund will be executed by our internal team within 14 days of refund confirmation if we confirm through email that you are eligible for a full refund after carefully reviewing your order.

Our Customer Care Department will confirm the details of the order on your email within the next 24 hours (from the time we receive the email or SMS asking us to cancel the customer's order). We will then issue a full refund for this order within the following 48 hours, adhering to the return policy of the payment gateways that carboncitycustoms.com is integrating.
Please keep in mind that processing and posting the refund by your bank or credit card provider can take some time.

Please contact by email at info@carboncitycustoms.com