Shipping Policy

When will my order be processed and shipped?

All orders are made to order, handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons.

We process orders between Monday and Friday.

we ship by FedEx, UPS, DHL, USPS,

-Order Cut-off Time 11:00 PM - (GMT +10:00) Australian eastern standard time (Sydney )

Orders will be processed within 1-3 business days from the order date, once processed, the wheel will begin the manufacturing process which may take anywhere between 14 and 21 days. Once it is complete, you will receive a photo of the wheel to verify. Once verified, it will be shipped the following day. Please note that we do not ship on weekends.

Shipping Cost : we offer free shipping for standard shipping

For express shipping we charge $19.23 USD

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Cancellation : if you want to cancel order please contact us by mail at info@carboncitycustoms.com within 24 hours since placing the order .

For any question about shipping please contact us by mail at info@carboncitycustoms.com