Refund Policy

Your Order Cancellation Rights

If, for any reason you would like to return a product, please review our refunds and return policy.
If the cancellation of a purchase is fulfilled prior to manufacture commencing, there will be no cancellation fee associated with this action and no reason is needed for a refund in full. In order to find out the products construction stage contact
However, once the production of the steering wheel has commenced, order cancellation, refunds and exchanges are not permittable. This is non-negotiable as each product at Carbon City Customs has been configured according to each individual and their design specifications.

Conditions for Returns

In the event that a product has arrived faulty or damaged, the product may be eligible for a return, but must meet the following criteria. 

- The goods arrive damaged or faulty.
‏‏‎ ‎
- The goods are in the original packaging.
- The return is filed within 30 days of receiving the product. 
For all return enquiries and any product issues please contact Carbon City Customs reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning and product/s. 
Carbon City Customs cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without receipt of the goods or proof of received return delivery.