Shipping & Refund Policies
Shipping Policy
Order Processing and Shipment
Processing and Timelines
Every order is crafted with care and begins production within 24 hours of order confirmation. During peak periods like holidays and sales seasons, please allow for additional processing time.
Order processing takes place seven days a week (Monday to Sunday). The manufacturing process for the wheel typically spans 14 to 21 days. Please note that production may take longer than 21 days depending on custom options selected and delays in sourcing OEM parts. Once production is complete, you will receive a photo of the wheel for verification. After verification, the item will be shipped promptly. Please note that shipments do not occur on weekends.
Delivery Timeframes
Once manufacturing process has completed, please allow approximately 3-5 business days for express worldwide tracked shipping.
Customs and Taxes
Charges and Responsibilities
The prices listed on our website are tax-free. However, please note that you may be subject to duties and taxes upon receipt of your order.
Import taxes, duties, and associated customs fees are determined by your local customs office and may be levied upon the arrival of your order at its final destination. The responsibility for payment of these charges and taxes lies with you and is not covered by our services. We disclaim responsibility for any delays caused by the customs department in your country.
Delays and Unforeseen Circumstances
Please be aware that while we make every effort to ensure timely delivery, there may be delays due to factors beyond our control, such as customs clearance procedures, natural disasters, or other unforeseen circumstances. We appreciate your understanding in such situations and assure you that we will do our best to minimize any inconvenience caused.
For detailed information on charges, we recommend contacting your local customs office for personalized assistance.
If you have any further inquiries or need additional information, please feel free to contact us at info@carboncitycustoms.com.
Return & Refund Policy
YOUR ORDER CANCELLATION RIGHTS
You reserve the right to cancel your order within 24 hours of its placement. To effectuate your right of cancellation, kindly convey your decision through a clear statement submitted via email to info@carboncitycustoms.com.
CONDITIONS FOR RETURNS
To qualify for a return, please ensure adherence to the following conditions:
- Custom items, inclusive of steering wheels and paddle shifters, may only be returned in cases of defects apparent upon delivery.
SHIPPING COSTS FOR RETURNED GOODS
In instances where an incorrect item is purchased, the item does not fit, or the customer opts not to retain the item, we regret to inform that we cannot assume responsibility, given the intrinsic investment of time, labor, and resources involved in the creation of our products. Consequently, returns or refunds cannot be accommodated in such circumstances.
Refunds will be diligently processed by our internal team within 14 days of receiving confirmation, communicated via email, that you meet the criteria for a full refund after a meticulous review of your order.
Our Customer Care Department will promptly confirm order details via email within the ensuing 24 hours upon receipt of your request for order cancellation. Following this, a comprehensive refund for the order will be initiated within the subsequent 48 hours, aligning with the return policy stipulated by the payment gateways integrated into carboncitycustoms.com.
Kindly note that the processing and posting of the refund by your financial institution may necessitate additional time.
For any further inquiries or assistance, please do not hesitate to contact us through email at info@carboncitycustoms.com.
