Shipping Policy

Order Processing and Shipment

Processing and Timelines

All orders are meticulously crafted and dispatched from our warehouse, tailored to your specifications. Kindly allow additional processing time during peak periods such as holidays and sales seasons.

Order processing occurs on weekdays (Monday to Friday). Your order will be processed within 1-3 business days from the date of order placement. Subsequently, the manufacturing process for the wheel commences and typically spans a period of 14 to 21 days. Upon completion, you will be provided with a photo of the wheel for verification. Once verified, the item will be shipped the following day. Please note that shipments do not occur on weekends.

Delivery Timeframes

Upon order placement, please allocate 1-3 business days for order processing. Following this, the manufacturing of the steering wheel requires an additional 14-21 days. Once manufactured, the delivery period spans approximately 3-5 business days for worldwide shipping.

Customs and Taxes

Charges and Responsibilities

The prices showcased on our website are tax-free. However, please be aware that you may be subject to duties and taxes upon receipt of your order.

Import taxes, duties, and associated customs fees are determined by your local customs office and may be levied upon the arrival of your order at its final destination. The responsibility for payment of these charges and taxes lies with you and is not covered by our services. We disclaim responsibility for any delays caused by the customs department in your country.

For comprehensive details on charges, we recommend contacting your local customs office for personalized assistance.

Should you have any further inquiries or require additional information, please feel free to contact us at info@carboncitycustoms.com.

Return & Refund Policy

YOUR ORDER CANCELLATION RIGHTS

You reserve the right to cancel your order within 24 hours of its placement. To effectuate your right of cancellation, kindly convey your decision through a clear statement submitted via email to info@carboncitycustoms.com.

CONDITIONS FOR RETURNS

To qualify for a return, please ensure adherence to the following conditions:

  • Custom items, inclusive of steering wheels and paddle shifters, may only be returned in cases of defects apparent upon delivery.

SHIPPING COSTS FOR RETURNED GOODS

In instances where an incorrect item is purchased, the item does not fit, or the customer opts not to retain the item, we regret to inform that we cannot assume responsibility, given the intrinsic investment of time, labor, and resources involved in the creation of our products. Consequently, returns or refunds cannot be accommodated in such circumstances.

Refunds will be diligently processed by our internal team within 14 days of receiving confirmation, communicated via email, that you meet the criteria for a full refund after a meticulous review of your order.

Our Customer Care Department will promptly confirm order details via email within the ensuing 24 hours upon receipt of your request for order cancellation. Following this, a comprehensive refund for the order will be initiated within the subsequent 48 hours, aligning with the return policy stipulated by the payment gateways integrated into carboncitycustoms.com.

Kindly note that the processing and posting of the refund by your financial institution may necessitate additional time.

For any further inquiries or assistance, please do not hesitate to contact us through email at info@carboncitycustoms.com.